Turning Chaos into Clarity
As-Needed
175
- Ideal for quick fixes, light setup, or vendor coordination.
- Fast coaching for you or your team; focused working sessions.
- Built for hospitality, retail, local services, eCommerce, and small SaaS.
Happy to help small businesses
Retained Consulting Services
Silver
500
- Starter support for one priority area.
- Up to 8 hours; one live working session; one deliverable.
- Slack or email support; 48 hour response.
- Up to 8 hours; one live working session; one deliverable.
- Up to 8 hours; one live working session; one deliverable.
- Up to 8 hours; one live working session; one deliverable.
Gold
1,500
- Two priorities with a weekly cadence.
- Up to 20 hours; weekly working session; training with materials your team keeps.
- Priority Slack or email; 24 hour response; weekly touchpoint.
- Up to 8 hours; one live working session; one deliverable.
- Up to 8 hours; one live working session; one deliverable.
- Up to 8 hours; one live working session; one deliverable.
Platinum
4,000
- Fractional CX or Ops leadership with accountable outcomes.
- Up to 40 hours; twice weekly sessions; coaching and hiring support if needed.
- Priority phone, email, and Slack; same day response during business hours.
- Up to 8 hours; one live working session; one deliverable.
- Up to 8 hours; one live working session.
- Up to 8 hours; one live working session.
Faq's
Kolton is an operations consultant based in Santa Rosa Beach on the Gulf Coast who helps owners build calm, consistent workflows so their teams can thrive and their customers feel the difference.
Kolton works with businesses across hospitality, retail, rentals, local services, eCommerce, and small SaaS industries.
- Operations Tune-Up: Workflow review, identification of friction points, and a 30-day actionable plan (available onsite in Walton, Okaloosa, and Bay).
- As-Needed Hourly Support: Ad-hoc fixes, coaching, vendor coordination, integrations, dashboard tweaks, with flexible minimum increments.
- AI Readiness & Automation Strategy: Starting with manual pilots before adding light automation for workflows like scheduling, reporting, check-ins, etc.
- Fractional Ops Leadership: Ongoing strategic support covering objectives, metrics, change management, and incident practice.
While onsite work is available in Walton, Okaloosa, and Bay areas, Kolton offers flexible service options—and can likely support remote clients too, depending on the project.
Kolton emphasizes understanding your vision deeply, translating it into polished, functional strategies—with open communication, timely delivery, and consistent support throughout the entire journey.
Pricing is structured around the service: one-time or monthly plans for Operations Tune-Up, hourly rates (with minimums) for ad-hoc support, and ongoing arrangements for Fractional Ops Leadership. On-site visits may have separate terms.
Kolton blends creativity, practical problem-solving, and technical knowledge to deliver strategies that align tightly with your goals. His client-first approach means you’re not just hiring a consultant—you’re gaining a dedicated partner.
Reach out via the “Get In Touch” or “Hire Me” links available on the site. Kolton is ready to help whether it’s a one-time project or ongoing support
The Process
Discovery
Listen closely to stakeholders, map detailed pain points, and confirm both owners and key constraints. Define the desired outcome clearly, establish a shared vision, and set measurable criteria for success that align everyone from the start.
Design
Draft thoughtful workflows, escalation paths, and communication plans that keep projects moving smoothly. Outline the required reports and dashboards in detail, ensuring they highlight what matters most, and design handoffs that feel natural, transparent, and easy to adopt.
Build
Create well-documented playbooks, practical templates, and clear routing rules that scale with the business. Stand up intuitive reporting systems and pacing sheets, then pilot the process with a small group to uncover gaps, gather feedback, and refine for broader rollout.
Enable
Train the team with structured sessions, provide real-time coaching, and review performance results to spot improvements. Continuously tune the process, confirm ownership across all touchpoints, and document every next step to secure alignment and long-term sustainability.