Kolton Prymula

Biography

Based in the beautiful Gulf Coast of Santa Rosa Beach, Florida, I blend coastal charm with professional expertise. My career journey has taken me through diverse roles in New York, Atlanta, and beyond, giving me a deep appreciation for different perspectives and cultures.

With experience in people management, multi-unit oversight, and operational strategy, I’m passionate about streamlining processes and enhancing team performance. Operational excellence is at the core of my work, and I always keep people at the heart of my approach.

Whether diving into data to uncover insights or fostering a supportive team environment, I’m committed to making ethical, impactful decisions that drive results. My goal is to create efficient, dynamic workplaces where individuals and teams can thrive.

If my expertise aligns with your needs or if you have an opportunity where I can contribute, let’s connect and explore how we can work together.

New music

Sunsets

Traveling

Exploring new wines

Resume

Experience

Mar 23' - Current
Calendly

Support Operations Specialist

  • Developed and maintained reporting for a 24/7 multi-channel support team of 100+ agents, covering 15 data sets.
  • Refined agent processes and workflows to minimize customer friction.
  • Designed an internal escalation process for real-time call requests.
  • Analyzed datasets to identify and address potential business blockers.
  • Collaborated cross-functionally to optimize onboarding and offboarding for support team members.
Nov 20' - Mar 23'
Calendly

Product Specialist

  • Awarded “Strives for Excellence” in January 2023.
  • Created custom tools to streamline operations and reduce labor needs.
  • Managed customer escalations, bug tracking, and process improvements.
  • Developed a Jira-based escalation board and incident management system.
  • Fostered a positive workplace culture through strategic partnerships.
Apr 19' - Apr 20'
L'Occitane en Provence

Retail Operations Specialist, North America

  • Reduced annual store supply costs by 13% across 225+ stores.
  • Negotiated a 37% reduction in certification costs.
  • Implemented reporting systems for loss prevention and inventory management.
Feb 18' - Apr 19'
L'Occitane en Provence

Flagship General Manager, Buckhead Village

  • Decreased annual store shrink by 9.8%.
  • Reduced operational costs by 16% through efficient management.
  • Increased employee retention by 5 months and improved NPS scores by 47%.
  • Trained managers and staff for new and existing stores.
May 17' - Mar 18'
L'Occitane en Provence

Assistant Retail Manager, Grand Boulevard

  • Achieved a 15.7% increase in sales above forecast.
  • Ranked #1 in NA for sales and ticket growth.
Oct 16' - Feb 18'
The 30A Company

Brand Ambassador

  • Top performer in sales volume for Q1 and Q2 2017, and Q4 2016.
  • Represented the brand through community events and pop-ups.
Feb 16' - Aug 17'
Starbucks

Store Aesthetics and Merchandising

  • Ensured compliance with corporate plans and reduced campaign costs.
  • Received “Partner of the Quarter” award in Q3 2016.

Education

2015 - 2017
Gulf Coast State College

Associates of Arts Degree

  • Graduated with a 3.7 GPA.
2010 - 2014
Dothan High School

High School Honors Diploma

  • Graduated with a 3.8 GPA.
  • Student of the month in October, 2013.
  • Held "PTO Student Representative" position in junior and senior year.
  • Held "Student Technology Director" position in senior year.

Technical skills

Apple OSX

90%

Google Docs/Sheets

90%

Jira

80%

Looker BI

70%

Microsoft Office

95%

Zendesk

85%

Workforce skills

Adaptability

90%

Change Management

85%

Communication

95%

Critical Thinking

80%

Emotional intelligence

85%

Leadership

90%

Problem-solving

90%

Teamwork

100%

Contact

Get in Touch

Let's get in touch